RP - Reset Portal Account Password in Onesite
To reset a Portal Account in Onesite 1. Go to the Navigation Menu > Applicants or Prospects tab 2. Search for the applicant 3. Under Actions , select Leasing Portal Account 4. Click the Complete link 5. Click Send Email 6. Click OK Advise the resident to check their Inbox or Junk/Spam fol…
RP - Fatal Error on Onesite
Unable to Login through Unified Platform - Fatal Error Why This Happens This is typically an environmental problem with the computer where it cannot find your user information. Complete The PC Checklist To rule out any environmental problems on your browser, please run through the PC Checklist which can be found …
RP - Generating Renewal Letters in Bulk
* Start by selecting the menu icon at the top of the screen. Select “other”, and then select “Letters and Notices”. Enter the lease expiration dates you want to generate letters for and click “Find”. This will build a list of all residents whose leases expire during the dates you entered. Click on “select al…
RP – Unable to Access OneSite’s Settings
You've noticed that some links are red and nonresponsive in OneSite when using other browsers. This happens when you are using OneSite Classic in a browser like Chrome, Firefox, or Safari on Mac. Most of the OneSite Classic day-to-day functions are cross-browser compatible but areas such as settings and t…
