RP - Create Portal Account in Onesite
To send a Portal Account Invite in Onesite 1. Go to the Navigation Menu > Applicants or Prospects tab 2. Search for the applicant 3. Under Actions , select Portal Account 4. Click Create Portal account 5. Click Send Email 6. Click OK Advise the resident to check their Inbox or Junk/Spam fo…
RP - Reset Portal Account Password in Onesite
To reset a Portal Account in Onesite 1. Go to the Navigation Menu > Applicants or Prospects tab 2. Search for the applicant 3. Under Actions , select Leasing Portal Account 4. Click the Complete link 5. Click Send Email 6. Click OK Advise the resident to check their Inbox or Junk/Spam fol…
RP - Resident Service Request Process in ActiveBuilding
ACTIVEBUILDING RESIDENT SERVICE REQUEST PROCESS Resident’s Service Request Process in ActiveBuilding Navigate to Service Requests from Home Page Or from Dashboard> Service Requests View current open requests and status. Click on each line item to view more details and notes Submit a New…
RP – Activebuilding Registration Error
Sorry, we couldn't find any records matching the data entered. Please try again. If the problem persists, please contact your community management * Your entered information is not what exactly appears on your leasing documents such as: Unit First Name Last Name Email Enter Your Information Exactly as I…
RP - ActiveBuilding FAQs
Most Commonly Asked Questions Q: How do I get set up with an account? If you do not have an ActiveBuilding account, another staff member will need to send you an invitation and follow these steps: 1. Open the welcome email and select ‘Click Here to Get Started’. 2. If you are a new user, select ‘I am a New User…
