RP - Add a Corporate/Business Applicant
Add a Corporate Applicant * It is best practice to enter the perspective business contact first as a Prospect/Applicant before adding the Business as a contact. * Complete entering the prospect information and the Apply Now process for the business contact. Once the application has gone through the Apply Now pro…
RP - Screen a Business/Corporate Applicant
Screen a Business/Corporate Applicant 1. Go to the Navigation Menu > Applicants 2. Search for the corporate applicant and click View next to their name 3. Under the Actions pane, click Screen now 4. Check the box next to the corporate applicant's. If there are multiple occupants in the unit, the corporate …
RP - Cancel Not Completed Application
1. Go to the Navigation Menu () > Applicants 2. Locate the Applicant and click View next to their name 3. Go to the Lease details tab 4. Under Screening History , locate the household member and click Cancel Screen 5. Enter Reason and click OK You can now make changes to the application or rescree…
RP - Override a Failed IDV
Please send in your request to override IDV to your Regional Manager. If you wish us to override the IDV on behalf of your RM, please make sure to attach an email screenshot of the approval or cc your RM on the ticket . Before overriding an IDV, we will require 3 of the following to prove the applicant’s identit…
