RP - IDV Conditional - Pending OTP Status
Unable to Continue Screening Due to IDV Conditional - Pending OTP Status 1. Go to Navigation Menu > Applicants/Resident 2. Locate and View the applicant or resident 3. Click Not Completed 4. Click Manage Verification Code under Actions column 5. Click Resend verification code link 6. Call …
RP - Override a Failed IDV
Please send in your request to override IDV to your Regional Manager. If you wish us to override the IDV on behalf of your RM, please make sure to attach an email screenshot of the approval or cc your RM on the ticket . Before overriding an IDV, we will require 3 of the following to prove the applicant’s identit…
