This Happens * when the MICR information for the payment may have been misread; * if the status displays Failed , it may indicate that an error has occurred. IMPORTANT REMINDER: DO NOT HIT THE RESOLVE BUTTON UNLESS THE CHECK/MONEY ORDER IS RESCANNED SUCCESSFULLY. Option 1: Review What is the Error Message St…
Commonly, the document number is listed first in the MICR line for money order or cashier's check, you may re-order the MICR Line as follows: 1. After scanning the payment, replace the MICR line using the below format with "t" and "o" representing the symbols that separate the routing and account number. Follo…