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RP - Delete a Required Deposit
To delete a required deposit: 1. Go to Navigation Menu ( ) > Residents 2. Locate the household and click View next to their name 3. Go to the Ledger tab 4. Change the ledger dropdown from Resident to Deposits 5. Next to the Required Deposit in question, click Details 6. Click Delete next to the r…
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RP - Move Payment to Another Account/Unit
Move a Payment to Another Unit or Account 1. Go to Navigation Menu > Applicants / Residents 2. Find and View the household in question 3. Go to the Ledger tab 4. On the payment you want to move, click View 5. Click Edit > Change account 6. Find and select the correct household 7. Click Post …
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RP - Disable Resident's Online Rent Payment Ability
If you wish to prevent a specific resident from making rent payments through the resident portal , please follow the steps below: * Search for the resident and click View * Next to the Resident you would like to restrict, click Edit * Go to the Resident profile tab * Uncheck Online rent payments * C…
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RP - Move Partial Payment to Another Unit
* You can void this payment transaction if this is scanned within the same day. This adjustment should be made before 8 PM CST. Once voided, you can then rescan the check as a split payment. * You will need to verify if the Allow Negative Transaction is enabled in OneSite to perform the first step in Option 2 bel…
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RP - Deposit Held in Red
You will need to move the payment. To move a payment from the resident's ledger to the deposit ledger: 1. Go to the Navigation Menu (3 bars) > Residents 2. Locate and View the resident 3. Go to the Ledger tab of the resident 4. On the payment in question, click View > Move to deposit ledger Note: Approp…
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Scanned Checks are Showing Black Lines/Blurry Images
This happens when: * The imaging lens may need to be cleaned. * Any ink or dust on the Imaging Lens will cause black lines on the scanned image. Before cleaning the scanner, always disconnect the power and never use solvent or harsh chemicals to clean it as they may damage or discolor the scanner. Pleas…
