Please send in your request to override IDV to your Regional Manager.

If you wish us to override the IDV on behalf of your RM, please make sure to attach an email screenshot of the approval or cc your RM on the ticket.

Before overriding an IDV, we will require 3 of the following to prove the applicant’s identity: 

· Government-issued ID

· Check stubs or tax returns

· Utility bill or phone bill with their name and address that matches their ID

This applies to both online applications and walk-ins.

Remember that overriding a failed IDV differs from overriding a failed screening result.

Review the applicant's provided documentation and follow your company's validation process.

To override:

1. Find and View the household in question
2. Under the Last screen column, click Not completed
3. Under the Actions panel > click Override IDV
4. Check ( Error! Filename not specified.​) I have verified the identity of the applicant and would like to proceed to screen
5. Enter Reason
6. Click OK
7. Click Screen Now on the bottom right to continue screening as normal