Unable to Login through Unified Platform - Fatal Error

Why This Happens

This is typically an environmental problem with the computer where it cannot find your user information.

Complete The PC Checklist

To rule out any environmental problems on your browser, please run through the PC Checklist which can be found under Step 2 on our website: http://www.realpage.com/support/new-onesite-users/. It is recommended to restart your computer after completing the PC Checklist.

Clear Browser History

Clear the cache and cookies stored in your browser to make sure the software is working with a fresh set of instructions and avoiding any future issues. 

Clear your browser's Cache and Cookies. This will ensure there are no stuck/outdated browser files that could cause issues logging in. 

Go to Settings (3 dots on the upper right of the browser) > History > Trash Icon.

Browsing history is optional.