ACTIVEBUILDING RESIDENT SERVICE REQUEST PROCESS

 

 

Resident’s Service Request Process in ActiveBuilding

 

Navigate to Service Requests from Home Page

 

Or from Dashboard> Service Requests

 

 

 

View current open requests and status. Click on each line item to view more details and notes

 

 

 

Submit a New Service Request

 

Use the dropdowns to select the Category, Sub-Categories, and type a description of the issue

 

 

Option to upload a photo or video to support the issue

 

 

Answer any required questions set up by management, and click Submit

 

You can immediately track the status and any notes added by staff in your Open Requests

 

 

When your service request is complete, view in Closed Requests. Provide feedback by clicking on the greyed out face next to the completed request

 

 

Feedback will be sent to staff and will show as a smile or frown in your view

 

 

Set up email notifications of a change in Service Request status in your Personal Settings