You will need to move the payment. To move a payment from the resident's ledger to the deposit ledger:

1. Go to the Navigation Menu (3 bars) > Residents
2. Locate and View the resident
3. Go to the Ledger tab of the resident
4. On the payment in question, click View > Move to deposit ledger

Note: Appropriate roles and rights are needed to perform this action. If Move to deposit ledger is grayed out, please contact someone who has access for further assistance.

5. Enter the Amount to move
6. Click Post
7. You may repeat steps 4 to 6 if multiple payment transactions need to be moved to satisfy the deposit amount required
8. If the payment was already moved and the deposit required still shows red, reverse the payment transaction and repeat the process.

You may also change the Transaction Code from Payment (PMT) to Deposit (DEP):

1. Go to Navigation Menu () > Residents
2. Locate and View the resident
3. Go to the Ledger tab
4. On the payment in question, click View > Edit
5. Update Transaction Code to the Deposit Transaction Code

Note: You can use DEPOSIT transaction code for manual payments
Note: The ACH or IRD transactions must use the associated DEPOPIRD or DEPOPACH deposit transaction code. Manual payments may use any deposit code. For Example: DEPOSIT or PETDEP

6. Enter a Reason
7. Click Process Payment

Note: If you need to only move the partial and not full amount of the payment, After you follow the steps indicated above you need to continue with the steps below.

8. Go to the Navigation Menu () > Residents
9. Locate the household and click View next to their name.
10. Go to the Ledger and switch to Deposit
11. Click View on the amount that you would like to transfer
12. Click Apply
13. Enter the amount
14. Click Post