• You can void this payment transaction if this is scanned within the same day. This adjustment should be made before 8 PM CST. Once voided, you can then rescan the check as a split payment.
• You will need to verify if the Allow Negative Transaction is enabled in OneSite to perform the first step in Option 2 below. You will need access to Settings () in OneSite to do this. If you do not have these rights, you will need to follow your company's internal policy to request these changes be made.
• Before following through with either option, please speak with your accounting department as these transactions may reflect in your accounting software.
• If you do not wish to use Negative transactions, you can process a refund but you will need to have the "Refund Transactions" right to process the refund in OneSite. It is recommended that you wait 4-5 business days from the time the payment was processed to make sure the payment has cleared and to ensure that the payment will not get returned.

Option 1: Voiding the Scanned Payment

1. Go to the Navigation Menu () > Residents
2. Locate the household and click View next to their name
3. Go to the Ledger tab
4. Click View next to the transaction
5. Click View Transaction Details
6. Click Void
7. Enter the Reason
8. Click Void

Option 2: Enter a Negative and Manual Payment Transaction

Use a Negative transaction to the unit where it was posted initially, then post a manual payment transaction to the other unit.

Step 1: Enter a negative payment transaction where the scanned payment was posted.

1. Go to the Navigation Menu () > Residents
2. Locate the household and click View next to their name.
3. Go to the Ledger tab
4. Click Enter Payment
5. Click Enter Manual Payment
6. Fill out the required information that corresponds to the payment needed to reverse. 

• Date
• Code (Payment transaction code that corresponds to the payment you need to reverse)

• PMTCHECK: Payment By Check
• PMTCRED: Payment By Credit Card
• PMTMORD: Payment By Money Order

• Amount (Negative amount)
• Document Number
• Enter Description

            7. Click Process Payment

Step 2: Enter a Manual Payment to the Other Unit

1. Go to the Navigation Menu () > Applicants/Residents
2. Locate the household and click View next to their name
3. Go to the Ledger tab
4. Make sure that you are on the Resident ledger, Resident subjournal
5. Click Enter Payment > Enter Manual Payment

6. Enter the following information:

• Date: Enter the date of the payment
• Code: Select the appropriate payment code to be used for this transaction
• Amount: Enter the amount of the payment
• Subjournal: If your property uses subjournals, select the appropriate subjournal
• Document number: Enter the payment's document number
• Received from: Select the household member the payment was received from
• Description: This will auto populate with the description from the payment code, update as needed
• Print receipt: Check this box if you would like to print a receipt

7. Click Process Payment

 

Option 3: Process a Refund

If you do not wish to use Negative transactions, an alternative is to refund the money from one unit then request two separate payments to post in each unit / subjournal as needed.