1. Go to the Navigation Menu () > Residents
2. Locate the household and click View next to their name.

    (You need to uncheck the In collection status if account is in collection status – Special/collection status)

3. Go to the FAS tab

4. On the most recent revision (bottom of list), click Edit

5. Click Enter credit
 

6. Select the Write-off code you wish to use - WRITEOFF
7. Enter the Amount you want to write off and a Description, if needed
8. Click OK

9. Click View and Post FAS
10. Review the FAS to confirm it looks correct, click Finish