Knock Outbound Calls – Temporary Workaround by Clearing History and Refreshing Browser

• Overview

Some clients have reported issues when using their office phone systems, specifically when attempting to access certain functions or features via a browser-based interface. This may present as freezing, lagging, or non-responsiveness when using Knock.

• Identified Cause

This appears to be related to the local browser cache or browsing history stored on the office phone's built-in browser. Over time, cached data can conflict with updated scripts or settings, leading to errors or reduced functionality.

• Temporary Workaround

1. Clear the browser history on the office phone.

2. Refresh the browser (this may involve restarting the browser or refreshing the page, depending on the phone model).

3. BEST PRACTICE: Once the phone browser history has been cleared, proceed to clear out cache and cookies from your internet browser. 

This clears out any outdated or conflicting data and forces the phone to load a fresh version of the web interface.

⚠️ PLEASE NOTE: This is a temporary fix and may need to be repeated if the issue returns.

• Recommended Steps

To apply the workaround:

1. Access your office phone's browser menu.

2. Locate the option to clear browsing history/cache.

3. Confirm and clear the data.

4. Refresh or reload the browser page.

If you're unsure how to do this on your specific phone model, refer to the manufacturer's manual.