Jun 19, 2024
14
We already migrated to unified and when a technician tried to login with the facilities mobile application they need to click on "Realpage unfied login"
Here's how to manage a technician.
Before You Begin
- Technicians should be set up with a user name and password in OneSite before they are added to the system as technicians.
- Technicians must be set up with a user name and password in OneSite before they can use the Mobile Facilities App.
- Workgroups must be set up before you add technicians to workgroups.
- Determine which type of time sheets you will use (simple or advanced) and set up the time sheet option before you add technicians.
- Technicians can bill charges to residents only if they are within a workgroup that has the right to bill charges to residents.
- If the technician is attached to an active recurring service request, he or she cannot be disabled. You must first replace the technician in the recurring service request.
- Technicians cannot be deleted from the system, but they can be disabled.
Add a Technician
1. Go to the Navigation Menu () > Administration > Facilities - Maintenance staff
2. Click Manage technicians
3. Click New
4. Enter the following information:
- First: Enter the technician's first name
- Middle: Enter the technician's middle name
- Last: Enter the technician's last name
- OneSite user name: Select the technician's OneSite username from the drop down menu
- Primary work group: Select the technician's primary work group from the drop down menu
- Assign additional work groups: Check/uncheck the box to assign additional work groups
5. Click Add another or Save
Edit a Technician
1. Go to the Navigation Menu () > Administration > Facilities - Maintenance staff
2. Click Manage technicians
3. Click Edit under Actions
4. Edit the following information as necessary:
- First: Change the technician's first name
- Middle: Change the technician's middle name
- Last: Change the technician's last name
- OneSite user name: Select the technician's OneSite username from the drop down menu
- Primary work group: Select the technician's primary work group from the drop down menu
- Assign additional work groups: Check/uncheck the box to assign additional work groups
5. Click Save.