We already migrated to unified and when a technician tried to login with the facilities mobile application they need to click on "Realpage unfied login"

Here's how to manage a technician.

Before You Begin

• Technicians should be set up with a user name and password in OneSite before they are added to the system as technicians.
• Technicians must be set up with a user name and password in OneSite before they can use the Mobile Facilities App.
• Workgroups must be set up before you add technicians to workgroups.
• Determine which type of time sheets you will use (simple or advanced) and set up the time sheet option before you add technicians.
• Technicians can bill charges to residents only if they are within a workgroup that has the right to bill charges to residents.
• If the technician is attached to an active recurring service request, he or she cannot be disabled. You must first replace the technician in the recurring service request.
• Technicians cannot be deleted from the system, but they can be disabled. 

Add a Technician

1. Go to the Navigation Menu () > Administration > Facilities - Maintenance staff
2. Click Manage technicians
3. Click New


4. Enter the following information:

• First: Enter the technician's first name
• Middle: Enter the technician's middle name
• Last: Enter the technician's last name
• OneSite user name: Select the technician's OneSite username from the drop down menu
• Primary work group: Select the technician's primary work group from the drop down menu
• Assign additional work groups: Check/uncheck the box to assign additional work groups

5. Click Add another or Save

Edit a Technician

1. Go to the Navigation Menu () > Administration > Facilities - Maintenance staff
2. Click Manage technicians
3. Click Edit under Actions


4. Edit the following information as necessary:

• First: Change the technician's first name
• Middle: Change the technician's middle name
• Last: Change the technician's last name
• OneSite user name: Select the technician's OneSite username from the drop down menu
• Primary work group: Select the technician's primary work group from the drop down menu
• Assign additional work groups: Check/uncheck the box to assign additional work groups

5. Click Save.